Mobile Patient Check-in
We are excited to offer a Mobile Patient Check-in feature designed to take the self-check-in process a step further than an eCheck-in. eCheck-in is available 7 days prior to your visit through MyChart (web browser or app) and allows you to preregister for your appointment. With Mobile Patient Check-in, you will now receive an alert 30 minutes prior to your appointment allowing you to say you’ve arrived to your appointment using your mobile device’s web browser or MyChart app without needing to visit the front desk.
Note: This service is currently only available for Heartland Orthopedics and Alomere’s OB visits.
Watch an instructional video or follow the written instructions below to learn about the process and set up your device for Mobile Patient Check-in.
How does Mobile Patient Check-in work?
If Using MyChart:
1. You will receive an alert 30 minutes prior to your appointment time on your smartphone.
2. When you arrive within 300 feet of the checkpoint, a push notification is sent to the linked device.
(NOTE: Push notification will only be sent if the location setting on your phone is set to always on. If location is not turned on, proceed to Step #3)
3. Log in to your MyChart Mobile App on your phone.
4. Tap the “I’m here” button. Optionally, you can also find the “I’m here” button inside the appointment details. To go to this screen, tap on “Visits,” locate your appointment, and tap “View Details.”
(NOTE: The “I’m here” button will be available 30 mins before your scheduled arrival time.)
5. If you have not completed your eCheck-In, you will be prompted to do so now.
6. If all registration information has been completed, you will be prompted to have a seat and wait for your name to be called.
7. If additional registration information is needed, you will be asked to go to the front desk to check in.
If Using Your Mobile Device Without MyChart:
1. You will receive an alert 30 minutes prior to your appointment time.
2. You will be asked to verify your identity.
3. Next, you will be asked to accept the MyChart terms and conditions.
4. You will then see the screen to the right, that should include your upcoming appointment. You will want to select the “I’m here” option, and again confirm “I’m here.”
5. Next, you will need to complete the eCheck-In items.
6. Once you have completed the necessary items, you will receive a notification that you are all set and to please wait for your name to be called or to please go to the front desk to complete your check-in.
How to set up your smartphone for Mobile Patient Check-in.
To use Mobile Patient Check-in via the MyChart app, you will first need to adjust a few settings on your smartphone. Once this is done, you will not need to do it each time you check-in.
1. In your phone’s settings, find the MyChart app, and check that the app’s location settings is set to “always” (Apple) or “allow all the time” (Android).
2. In your phone’s settings, turn your location services on.
Apple:
- From your home screen, open the “Settings” app on your iPhone.
- Click “Privacy”.
- Click “Location Services”.
- Be sure the “Location Services” switch is set to “On”. (The switch will appear green.)
Android:
- From your home screen, open the “Settings” app on your phone.
- Click “Location”.
- Be sure the “Location” switch is set to “On”.
NOTE: The smartphone icons and menus shown may be different on your smartphone. See your phone’s instructions for phone settings and support.
Apple: https://support.apple.com/en-us/HT207092
Google (Android): https://support.google.com/accounts/topic/7189122
3. Open the MyChart app and go to account settings. Be sure that “Appointment Arrival” is turned on.
NOTE: You may see some information regarding options for Prepay. Please understand that by checking option C “Pay at Arrival”, this is not a requirement and that the ability to pay through your insurance provider once you receive your bill is still available.
If you have any questions about Mobile Patient Check-in or other appointment options, please reach out to our MyChart Support team at 320.240.7897.
