Building a seamless experience.
Spotlight: Mike Doyle, VP of Medical Group Ambulatory Operations
Mike Doyle has been building things at Alomere Health for a long time. He started in 1994 as a staff athletic trainer. 30+ years later, he’s been asked to oversee operations across the entire system—Heartland Orthopedic Specialists, Rehab Services, ER, and now primary care, and all specialty clinics.
The promotion isn’t a surprise to anyone who’s watched his career. It’s the obvious decision.
A career built one service line at a time.
Mike came up through Rehab Services as an athletic trainer, growing the Sports Medicine program across Alexandria and surrounding communities throughout the late 1990s. In 2001, he moved to the orthopedic group to help expand its regional footprint. When Heartland integrated with the hospital in 2011, Mike was part of making that happen. Rehab Services came under his oversight a few years later, then the Emergency Department most recently in 2019.
Why a singular brand experience is important.
Patients coming to Alomere may need multiple services—a visit to Alexandria Clinic, surgery through Heartland, rehab afterwards—and they experience those departments as one healthcare system. The goal of Mike’s new role is to make sure the operations behind the scenes match that expectation.
“My job is to make working together easier.” In practical terms, that means reducing duplicated work across departments, and improving the coordination of care across service lines, improving how technology is used to make scheduling easier for patients, and making sure that decisions made in one corner of the system don’t create problems in another. “The biggest thing for me is to help improve alignment and improve efficiencies,” he says.
He points to pre-surgical physicals as one concrete example: if a required pre-op physical happens too close to a surgery date and something unexpected turns up, the surgery gets canceled and rescheduled—wasting a spot that could have gone to another patient and creating extra work for everyone involved. Getting the timing right is a small fix with a real impact on patient experience.
The community that kept him.
Mike had never been to Alexandria before his job interview in 1994. And even though his wife didn’t see herself raising a family in a small town, “She says it was the best move we ever made,” smiles Mike.
Their three children that grew up here are now living in Sioux Falls, the Twin Cities, and Portland. “Growing up around lakes, being able to do stuff outside, and having that small-town childhood was a great experience for our family.”
He’s also watched the community invest in its own future in meaningful ways. “Athletes I worked with as an athletic trainer in the 1990s are now physicians and staff at Alomere. And now programs like CAPS are giving high school students a direct line of sight into healthcare careers. These kids can go away to get an education then come back and serve our community,” he says. “That’s amazing.”
After 30 years of watching Alomere grow, Mike Doyle is now in a position to shape its next chapter—and he’s exactly where he wants to be.
Click to learn more about Alomere’s history.
